> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-intercom-migration-1776823910.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Get help from the Sailia team when you need it.

If you cannot find the answer you need in the documentation, the Sailia support team is here to help.

## How to reach us

| Channel       | Details                                                 | Best for                                     |
| ------------- | ------------------------------------------------------- | -------------------------------------------- |
| **Live chat** | Available from the chat widget in your Sailia dashboard | Quick questions and real-time help           |
| **Email**     | [support@sailia.com](mailto:support@sailia.com)         | Detailed issues, screenshots, and follow-ups |

<Tip>
  The live chat widget is available directly in your Sailia admin dashboard — look for the chat icon in the bottom-right corner. This is the fastest way to get help.
</Tip>

## Before contacting support

To help us resolve your issue quickly, please include:

* **Your business name** and the email address associated with your Sailia account
* **A clear description** of the issue, including any error messages you see
* **Steps to reproduce** the problem, if applicable
* **Screenshots or screen recordings** showing the issue — these help the team understand the problem faster
* **The browser and device** you are using, if the issue is visual or involves the booking page

## What to expect

* **Live chat** — you will receive a response during business hours, typically within minutes
* **Email** — the team aims to respond within one business day

<Note>
  Support is available in English. If your question relates to billing or account access, have your account email address ready.
</Note>

## Common issues you can resolve yourself

Many issues have quick solutions in the documentation:

<Columns cols={2}>
  <Card title="Troubleshooting" icon="wrench" href="/help/troubleshooting">
    Step-by-step fixes for common issues with bookings, payments, card readers, and integrations.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Answers to frequently asked questions about Sailia features.
  </Card>

  <Card title="Common tasks" icon="list-check" href="/help/common-tasks">
    Quick reference for everyday tasks like bookings, refunds, and staff management.
  </Card>

  <Card title="Customer booking guide" icon="book-open" href="/help/customer-guide">
    A guide you can share with your customers explaining how to book and manage their account.
  </Card>
</Columns>

## Feature requests and feedback

Have an idea for a new feature or improvement? Share it through the live chat or email. The Sailia team reviews all feedback and uses it to prioritize the product roadmap.