> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-intercom-migration-1776823910.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Family accounts

> Manage family members under a single account for shared bookings and memberships.

Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

## How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:

* Name and profile details
* Booking history
* Waiver completion status
* Membership and pass assignments

The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

## Adding family members

Family members can be added from the customer's profile in your dashboard or by the customer themselves through their account on your booking page.

### From the admin dashboard

<Steps>
  <Step title="Open the customer's profile">
    Navigate to **Customers** and search for the account holder.
  </Step>

  <Step title="Go to the family section">
    Open the family members section of their profile.
  </Step>

  <Step title="Add a family member">
    Enter the family member's name and any required details. The new member is linked to the account holder immediately.
  </Step>
</Steps>

### From the customer's account

Customers with a [customer account](/customers/customer-accounts) can add family members themselves through their account settings on your booking page. This is useful for families who want to manage their own details without contacting you.

## Removing family members

To remove a family member, open the account holder's profile in your dashboard and delete the member from the family section. Removing a family member:

* Does not delete their booking history — past bookings are preserved
* Removes their access to the account holder's memberships and passes
* Cancels any active membership assigned specifically to that member

<Warning>
  Removing a family member is permanent. If the member needs to be re-added, you will need to create a new family member entry.
</Warning>

## Booking for family members

When a customer makes a booking, they can select which family members are attending. Each selected member:

* Counts toward the session's [capacity](/activities/activities#capacity-and-availability)
* Has their own waiver completion tracked individually
* Can have [per-person add-ons](/activities/activities#add-ons) applied
* Appears as a named participant on the booking record

<Note>
  If a family member has an outstanding [waiver](/customers/waivers), the booking flow prompts the account holder to complete it on their behalf.
</Note>

## Memberships and passes

Family members can hold their own [memberships](/pricing/memberships) and [activity passes](/pricing/activity-passes) independently. This means:

* A parent can purchase a membership for each child separately
* Each family member's membership discount applies only to their bookings
* [Single-user-only passes](/pricing/activity-passes#single-user-only) are locked to the specific family member chosen at purchase
* The same membership cannot be purchased twice for the same family member

<Note>
  When purchasing a membership for specific family members, Sailia checks whether any of the selected users already hold that membership. If a duplicate is found, the purchase is blocked.
</Note>

## At the point of sale

When processing a [POS transaction](/point-of-sale/overview), staff can link the sale to a customer account to:

* See all family members and select who is attending
* Auto-apply [membership discounts](/pricing/discount-codes#membership-discounts) for eligible family members
* Redeem [activity passes](/pricing/activity-passes) assigned to specific members

## Tips for managing family accounts

* **Encourage account creation** — families who create accounts can manage their own members, reducing admin work for your team
* **Check waivers per person** — each family member needs their own completed waiver, even if they are part of the same booking
* **Review memberships regularly** — when family members leave or age out of activities, update their memberships accordingly

## Related guides

<Columns cols={2}>
  <Card title="Customer management" icon="users" href="/customers/overview">
    View and manage customer profiles and accounts.
  </Card>

  <Card title="Customer accounts" icon="user-check" href="/customers/customer-accounts">
    How customer self-service accounts work.
  </Card>

  <Card title="Memberships" icon="id-card" href="/pricing/memberships">
    Set up recurring membership plans.
  </Card>

  <Card title="Activity passes" icon="ticket" href="/pricing/activity-passes">
    Sell prepaid session bundles.
  </Card>
</Columns>